Fraud Prevention

EFFECTIVE DATE: June 22, 2025


OUR COMMITMENT

Bandzup LLC (“Bandzup,” “we,” or “us”) is committed to protecting our customers and safeguarding against fraudulent transactions. Our robust security measures and verification processes are designed to detect and prevent fraudulent activity to ensure the security and integrity of your purchases.


WHY ORDERS MAY BE FLAGGED OR CANCELED

Occasionally, orders are flagged by our automated security system due to potential indicators of fraud. Common reasons for flagged orders include:


  • Billing information discrepancies
  • Unusual purchasing behavior
  • High-value orders from new customers
  • Shipping and billing address inconsistencies



Orders flagged by our system may be subject to further verification or cancellation to protect both you and Bandzup.


IF YOUR ORDER IS INCORRECTLY CANCELED

If you believe your order has been canceled in error, please promptly contact us at contact@bandzup.co with the following information:


  • Order Number
  • Government-issued Photo ID (If the billing name differs from the order recipient, please provide IDs for both individuals.)
  • Credit Card Verification: Submit a clear photo displaying your name and the last four digits of your credit card. For your protection, please obscure all other sensitive information.



Our team will quickly review the information provided and assist in resolving the issue.


BEST PRACTICES TO AVOID ORDER CANCELLATION

To reduce the likelihood of your order being flagged or canceled:


  • Ensure your billing address matches exactly what is on file with your financial institution.
  • Use consistent shipping and billing addresses whenever possible.
  • Verify your contact information is accurate and up-to-date.
  • Avoid multiple rapid transactions from different cards or accounts, which can trigger fraud detection systems.



COLLABORATION WITH LAW ENFORCEMENT

Bandzup actively cooperates with law enforcement agencies to investigate and prosecute online fraud and theft. Fraudulent activities will be reported and pursued to the fullest extent permissible by law.


CUSTOMER SUPPORT & CONTACT INFORMATION

If you have questions or concerns regarding order security, fraud prevention, or require assistance, please reach out to us at:


Bandzup LLC
Mail: 2335 E Atlantic Blvd, Suite 200
Pompano Beach, FL 33062
Email: contact@bandzup.co
Website: https://bandzup.co

 

Thank you for choosing Bandzup. Your safety, security, and satisfaction are our highest priorities.

Frequently Asked Questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.