Returns Center

EFFECTIVE DATE: June 22, 2025

1. 1. ORDER CONFIRMATION
   2. RETURN ELIGIBILITY
   3. NON-RETURNABLE ITEMS
   4. HOW TO INITIATE A RETURN
   5. RETURN PROCESSING
   6. RETURN SHIPPING GUIDELINES
   7. DAMAGED OR DEFECTIVE ITEMS
   8. CONDITIONS FOR ITEM ACCEPTANCE
   9. RESTOCKING FEE
   10. IMPORTANT NOTICE
   11. CONTACT US

1. ORDER CONFIRMATION

Upon shipment, you will receive a shipping confirmation email. If you do not see it in your inbox, please check your spam or junk folders. To ensure smooth communication, add us as a trusted sender.

2. RETURN ELIGIBILITY

To qualify for a return, the following conditions must be met:

• Return must be initiated within 14 days of the confirmed delivery date
• Items must be unworn, unused, unwashed, odor-free, and in original condition
• All original tags and packaging must be intact and attached

3. NON-RETURNABLE ITEMS

The following items are final sale and not eligible for return or exchange:

• Orders placed during Black Friday, Cyber Monday, and promotional sales
• Discounted items or bundle offers
• International orders
• Pre-order items (as funds are immediately allocated to production)

4. HOW TO INITIATE A RETURN

To request a return, please follow these steps:

1. Go to our Returns Portal and select [START YOUR RETURN]
2. Enter your 4–6 digit order number and the email address used at checkout
3. Await approval — typically within 48 hours

Note: Only one return request may be submitted per order.

5. RETURN PROCESSING

Once your item is received and inspected:

• Refunds: Processed within 14 business days after return approval
• Store Credit: Issued within 10 business days after return approval
• Exchanges: For best availability, we recommend selecting store credit to repurchase your desired item

6. RETURN SHIPPING GUIDELINES

• Submit your return request within 10 days of delivery
• Ship your return within 5 days of approval
• Customer is responsible for all return shipping costs
• We recommend using USPS, UPS, or FedEx with tracking
• Provide tracking details to Bandzup; you are responsible until the item is received at our warehouse

7. DAMAGED OR DEFECTIVE ITEMS

• Report any damaged or defective items within 3 days of delivery
• Submit clear photos through our Returns Portal to initiate a claim

8. CONDITIONS FOR ITEM ACCEPTANCE

Items must arrive in their original, unworn condition. Returns will be rejected and returned to sender at your expense if the item:

• Shows signs of wear, use, washing, or damage
• Is missing original tags or packaging

9. RESTOCKING FEE

• A $5 restocking fee per item may be deducted from refund requests
• This fee does not apply to exchanges or factory-damaged items

10. IMPORTANT NOTICE

Strict adherence to our return policy ensures timely processing and avoids additional delays or rejections. Returns that fail to meet the above criteria may be denied.

11. CONTACT US

Bandzup LLC
Mail: 2335 E Atlantic Blvd, Suite 200
Pompano Beach, FL 33062
Email: contact@bandzup.co
Website: https://bandzup.co